Adam Perfect

General

M&S and being green

A year ago, Marks & Spencer announced a 5-year plan to become carbon neutral. This was a good thing. I have an M&S credit card, so every month they post me my credit card statement. The envelope is always quite thick, but not because of my statement - I rarely actually use the card - but because they invariably include at least 2 glossy leaflets for various other financial services like insurance and loans. This has been irritating me as a total waste of paper for the few months I've had the card (though I haven't actually made myself call them to complain). Today I received an email from M&S Money titled "Save paper. View your &MORE credit card statement online". The content is basically as the title suggests - they're asking if I'd like to stop receiving paper statements and just check online instead (a laudible plan, though I'm not sure whether to give up on paper records of something as important as financial information) in order to cut down on paper waste. What I'd really love is an "I still want my statement, but forget the marketing nonsense and the return envelope which I never use" option. I'd choose that in an instant.

Written by Adam on

Adam is a Director of User Experience by day and photographer as time allows.

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